KarenWPaints

Frequently Asked Questions

If you are interested in purchasing originals, please email me at: [email protected] I can let you know what is currently available along with the price. Based on your location, I can also quote the shipping charges and provide you with the total cost. Once payment is received through Venmo or Zella, the painting will be packaged and sent! Depending on your location, packaging and shipping can take 5 to 10 days. If you need accelerated shipping speeds, I am happy to make that happen and will quote accordingly. Currently, I am unable to ship to PO Boxes.

Should you receive your Original Painting and not be thoroughly pleased, I offer a 7-day return policy. You are responsible for the return shipping fees. Return the painting in the original shipping packaging, and once it is received in pristine condition, your refund will be processed through Venmo minus the original shipping charge.

Due to the fragility of pastel paintings, I frame them immediately upon completion and signing. I use frames purchased from Frame it Easy in Derby, CT. They are the “Ashford” Style in Black, Silver, or Gold Satin with a 1” ½” White Core Smooth White mat. The cover is clear acrylic with an acid-free foam core backing. The frames have bumpers on all corners and have hanging wire attached. They are ready to hang!